Frequently Asked Questions

Everything you need to know about your Soundcore experience.

What is the standard shipping timeframe for orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but generally take 7-14 business days.

Do Soundcore products come with a warranty?

Yes, all Soundcore products include an 18-month limited warranty that covers any manufacturing defects or hardware malfunctions under normal use.

What is your return policy if I am not satisfied?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.

Are Soundcore earbuds water-resistant for workouts?

Most of our sport-centric models feature IPX7 or SweatGuard technology, making them fully resistant to water and sweat during intense exercise.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna or Affirm.

How do I update the firmware on my Soundcore devices?

You can update your device firmware by downloading the Soundcore App from the App Store or Google Play and following the on-screen prompts while your device is connected via Bluetooth.