Returns & Exchanges

At Soundcore, we offer a 30-day money-back guarantee for any reason, ensuring you are completely satisfied with your premium audio experience. All returned items must be in their original packaging and include all accessories to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team or visit our online returns portal with your order number and the reason for the return.

2

Receive Authorization

Once your request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and a prepaid shipping label via email.

3

Pack and Ship

Securely package your Soundcore device in its original box, attach the provided shipping label, and drop it off at the designated carrier location.

4

Inspection and Refund

Our technicians will inspect the returned unit within 3-5 business days of receipt, and your refund will be processed back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing